The Sellers here refer to the cafes, restaurants and outlets that have listed their products on the Fablo App. These policies have been designed to give a fair compensation to our Delivery Partners and to retain our customers by delivering the best user experience. These policies are subject to changes with changing market conditions.

The following are the conditions where Sellers can face a deduction on the per order cost being paid to them by Fablo.

➣ Order delayed when order preparation time exceeds Estimated Preparation Time

Case 1 – When the Delivery Partner Has not reached the restaurant to pick the order.

For the First and Second instances a notice will be issued to the Seller with a warning.

From the Third instance the Seller will face a deduction equivalent to 30% of the order value for each subsequent instances of order delay.

The conditions will be monitored on weekly basis.

Case 2 – When the Delivery Partner Has reached the restaurant to pick the order.

For the First instance the Seller will face a deduction equivalent to 20% of the order value.

For the Second instance the Seller will face a deduction equivalent to 30% of the order value.

From the Third instance the Seller will face a deduction equivalent to 40% of order value + 2 Rupees/ minute for the waiting time of Delivery Partner.

➣ When the Seller Cancels the Order after accepting it.

For the First and Second instances a notice will be issued to the Seller with a warning.

From the Third instance the Seller will face a deduction, the value of which will be decided on the basis of the following Time Slabs.

Time Slabs:

5 – 10 Minutes: Deduction Equivalent to 25% of the Order Value

10 – 15 Minutes: Deduction Equivalent to 35% of the Order Value

15 Minutes – Estimated Preparation Time: Deduction Equivalent to 50% of the Order Value.

After Estimated Preparation Time - Deduction Equivalent to 100% of the Order value.

➣ Order rejected/denied after order lands (outlet rejects order due to early closing)

For the First and Second instances a notice will be issued to the Seller with a warning.

From the Third instance the Seller will face a deduction equivalent to 25% of the order value for each subsequent instances.

➣ Customer Cancellation due to order delay from Seller side

In such case Seller will face a deduction equivalent to 60% of the order value from the very First instance.

➣ Item Missing from the order

If an item(s) is missing from the order, the Seller will face a deduction equivalent to the value of the missing item.

Note: These policies are to ensure that the Users receive best customer experience and service. To achieve this it is mandatory for Fablo, the Sellers and the Delivery Partners to work in total synergy. In turn it is beneficial for the Sellers as the quality of the services will affect their ratings and thus influence the decision making of the Users.